#259 Write a one-page memo to Gerald

Write a one-page memo to Gerald - Operations Management

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Write a one-page memo to Gerald Shvartsman explain- ing how you recommend that he resolve the issue that the retail store owner raised over Source Outdoor's direct sales to customers at the Florida home show.

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There are many ways Gerald Shvartsman solve this problem but the best way would be start manufacturing all the parts under his facility. This will increase the cost for the company but through this quality issue can be resolved. As mentioned he is buying some parts from china manufacture than there is huge possibility that the problem of quality may starts from their only. as his company has good market reputation if he increase some price than customs will surely favor his products because of the quality. Other then this below are the things can be managed if he establish manufacturing in local:-

• He can keep a check on quality by his own.
• Can make any change whenever required.
• Brand value will also increase
• Help to generate the employment

These all are secondary things first of all he should replace the products which has defects and customers are complaining about.